Measuring the Cost of Employee Misunderstanding

Excerpt: "Most businesses interviewed admitted within the last twelve months alone they had been exposed to either employee or public injuries and loss in sales due to employee misunderstanding. The data also revealed U.S. and UK businesses are losing an estimated $624 per employee every year due to the same issues. That number equates to a staggering $37 billion in annual losses incurred because workers misunderstand one or more crucial aspects of their jobs."

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