When Product Equals People, Knowledge Is Key

Excerpt: "As a professional services firm with more than 180,000 employees globally, Accenture collaborates and shares ideas with clients. As chief human resources officer, Jill Smart is responsible for talent management for the entire firm. Her close-to-the-action position offers access to the best and the worst in other organizations' HR processes, and she said the learning never stops.

TM: What is Accenture's approach to talent management?

Smart: We sell the knowledge capital that our people have, so management of that talent is really management of our product. Product development for us is about developing our people, building their skills and the unique and innovative aspects of their knowledge capital. Those components, in addition to career management, traditional training and succession planning, would be how we define talent management."

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